Privacy Policy

Welcome to use our products and services! We understand the importance of personal information to you, and your trust in us is also very important. We will comply with the requirements of laws and regulations and industry best practices, provide sufficient protection, and ensure the security of your personal information. Therefore, hanforao.com (hereinafter referred to as “we”) has formulated the “Privacy Policy” (hereinafter referred to as “this policy/privacy policy”) to help you fully understand how we collect, use, share, store, protect and manage your personal information when using our products and services.

Before using our products and services, please read and understand this privacy policy carefully, especially the bold/underlined clauses and conditions, and make sure you fully understand and agree. We will try our best to explain the professional terms in this policy in language that is easy to understand, so that you can better understand.

This privacy policy mainly explains the following contents:

How we collect and use your personal information

hanforao.com provides convenient e-commerce trading platform services. In order to provide you with services, we will collect, use, share and store your personal information based on the following requirements:

Users have the right to request information/access, modify or delete their personal data.

Member registration: We provide basic member services for you through hanforao.com platform account. When you visit our website or client, you can browse product information anonymously, but before placing an order and enjoying other member services, you need to register as a member of the hanforao.com platform.

Product/service display and convenient search: In order to save your time searching for products and improve your efficiency in online shopping, we will use our technology to display products/services that are more in line with your needs, including predicting interests based on your preferences and your collection, purchase, and purchased records, and recommend products/services you may need (“recommended for you”); in addition to text search, we also provide search methods such as voice input and physical photo search, which you can choose to use.

Order placement and transaction execution: You need to provide information such as the recipient, shipping address, and contact phone number so that we can help you successfully complete the transaction and protect the security of your transaction.

Customer service and dispute resolution: When providing customer service or dispute resolution service to you, we need to collect and process your necessary information to verify your identity, reply to you, and return the service quality of our service personnel.

Comment, share and other information release: You can choose to use comment, Q&A, community sharing, live broadcast and other information release functions to share your shopping experience with other users.

Security protection: In order to protect the security of your account and transaction, we need to collect and process your device information and log information, and use it to prevent various illegal uses or infringement of the legitimate rights and interests of other entities.

Other additional functions: In order to enhance your shopping experience, we also provide many additional functions. For example, recommend nearby products/services and preferential information based on your location, which you can choose to use or turn off as needed.

Most of the above personal information is provided by you actively, obtained through cookies, SDKs and similar technologies when you use our products or services, and some are indirectly obtained by third parties.

We hope you understand that we cannot provide all of the above services to you alone most of the time. We need to work with our affiliated companies and other service providers to provide these services to you. Therefore, in order to meet the needs of providing services to you, we need to share or entrust the processing of some information with our affiliated companies, suppliers, partners and other third parties. We will take necessary technical and management measures to protect your personal information as much as possible.

In addition, we may also provide your personal information to the sellers or other transaction partners you trade with according to your choice, so that they can provide you with the products or services you choose.

How to manage your information?

You can manage your personal information in various ways, such as deleting products from the shopping cart, updating personal information, deactivating your account, etc. If you encounter any problems in managing your personal information, you can also contact us through the contact information below, and we will reply to your request within 15 days. However, please understand that due to our obligations under laws and regulations or the necessity of services, we may not be able to fully satisfy your requests.

[Protection of personal information of minors]

We have always attached great importance to and are committed to protecting the personal information of minors. If you are a minor, we recommend that you read this policy together with your parents or other guardians; if you are a child under the age of 14, before using our services, you and your parents or other guardians should carefully read our specially formulated rules for the protection of children’s personal information, and only after obtaining the consent of your parents or other guardians to the rules, can you use our services under the guidance of your parents or other guardians to ensure the safety of your use of our services and transactions.

[Scope of application of this policy]

Please note that this policy applies to all hanforao.com service providers’ products and services provided to you in the form of websites, clients, mini-programs, etc., as well as new forms that emerge with the rapid development of technology. If we or our affiliated companies use hanforao.com’s products or services, but do not have a separate privacy policy, this policy also applies to these products or services. If we and our affiliated companies have formulated separate privacy policies for the products or services provided to you, the corresponding products or services should be subject to the corresponding privacy policies.

[Contact us]

If you have any questions, comments or suggestions about this policy, or encounter any problems in managing your personal information, you can contact us through various feedback channels provided by us:

For inquiries and complaints about your personal information, you can contact us through hanforao.com customer service and various contact information provided by hanforao.com.

If you have any questions, comments or suggestions about the content of this policy, please contact our personal information protection officer, contact number: 1157534323, office address: 4, Jalan Indah 17/1, Taman Bukit Indah, 81200 Johor Bahru, Johor.

If you find that your personal information may be leaked, you can complain and report directly through [email protected].