Returns And Refund Policy

Return Policy:

hanforao.com offers a 30-day unconditional return policy. If you receive a product that has quality issues or does not meet your needs, you can submit a return request and initiate the return process.

To ensure a smooth return, please note the following:

The product must be in its original sealed and unopened condition.

The product must be undamaged and have all accessories.

Please complete the return process within 7 days of submitting the return request and provide proof of return.

Return Process:

Submit a return request online, and we will review it within 3 business days.

After approval, we will provide you with a detailed return address and instructions.

Ship the product to the provided address, including your order number and reason for return on the return slip.

After receiving the returned product, we will inspect it, and the refund process will take approximately 7 business days.

Refund Steps:

After approval, we will issue the refund according to your payment method. If you used an online payment method, the refund will be returned to your account directly. If you used an offline payment method, we will arrange the refund with you.

After the refund is processed, we will send a refund notification email to confirm the refund amount and method. Please be sure to check your email.

If you have any questions about returning or refunding products, please feel free to contact us. Our email is [email protected].

Below are some return situations caused by the seller’s or buyer’s reasons and their respective solutions:

  1. Returns caused by the seller:
  • Damaged or defective products: If customers receive damaged or defective products, we will ask them for evidence such as photos or videos to evaluate the severity of the issue. If the problem is confirmed to be caused by the seller, we will provide customers with free returns and full refunds or replacements.
  • Wrong product or delivery issue: If customers receive the wrong product or there is a delivery problem, we will provide customers with free returns and full refunds or replacements.
  1. Returns caused by the buyer:
  • Unneeded product: If customers change their minds or no longer need the product, we accept returns of unused and undamaged products. In this case, the return shipping fee will be the responsibility of the customer, and refunds will be issued based on the original payment method.
  • Incorrect product selection or size issue: If customers choose the wrong product or the size is not suitable, we accept returns of unused and undamaged merchandise. In this case, the return shipping fee will be the responsibility of the customer, and refunds or replacement products will be issued based on the original payment method.
  • Other reasons: If customers have other reasons for returns, we will make a decision after assessing the situation and provide refunds or replacement products based on the original payment method.

Our goal is to provide the best shopping experience for our customers, and we will do our best to resolve any return issues.

Below are the detailed guidelines for the return process:

  1. Confirm eligibility for returns.

Before returning any product, please confirm whether your order meets the conditions of our return policy. You can check our return policy on hanforao.com or contact our customer service team to confirm your eligibility for returns.

  1. Contact us.

If you confirm that your order meets the conditions of our return policy, you can contact our customer service team via [email protected] , provide your order number and reason for return. We will reply to you within 24 hours and provide you with the specific steps and information for returns.

  1. Prepare for returns.

After receiving our approval, please package the product to be returned and include the completed return slip (if applicable). Please make sure the product is unused, undamaged, and unwashed, and has its original tags and packaging.

  1. Obtain the return label.

We will send you a free return label, which you only need to stick on the package. If you need replacement products, please inform us when contacting our customer service, and we will provide you with the corresponding replacement form.

  1. Ship the return.

Please hand over the packaged product to the designated courier and use the shipping label we provided for shipment. Our return address is 4, Jalan Indah 17/1, Taman Bukit Indah, 81200 Johor Bahru, Johor. Please be sure to keep a copy of the shipping label for your records.

  1. Check the returned product.

After receiving your returned product, we will inspect it within 3-5 business days. If the product meets the conditions of our return policy, we will arrange a refund or send you a new product. If the product does not meet the conditions, we will contact you and return the product to you.

  1. Receive the refund.

If your refund has been processed, we will notify you via email and refund the amount according to the original payment method. Refunds generally take up to 7 business days to appear in your account, depending on your bank or payment platform policy.

If you need further assistance or have any questions, please feel free to contact our customer service team. We will be happy to assist you.