Terms of Service

Ⅰ.Confirmation and acceptance of the terms of service


1.Ownership and operating rights of all electronic services provided by hanforao.com belong to hanforao.com. The services provided by this website will be strictly enforced according to the published terms of service and operating rules. When you confirm all terms of service and complete the registration process, this agreement is established between you and hanforao.com and takes effect as a legal agreement. At the same time, you become an official user of hanforao.com.

2.Boldfaced terms in this agreement require special attention. By clicking “Agree,” you are considered to fully accept this agreement. Before clicking, please confirm that you fully understand all the contents of this agreement.

3.In accordance with changes in national laws and regulations and the operational needs of this website, hanforao.com has the right to modify this agreement and related rules from time to time. Upon publication in any form on this website, the modified content takes effect and replaces the previous relevant content. You should pay attention to the changes in website announcements, prompt messages, agreements, rules, and other related content. You understand and confirm that if you do not agree to the updated content, you should immediately stop using this website. If you continue to use this website, it is deemed that you understand the changed content and agree to accept it.

II. Protection and authorization of user personal information

  1. You fully understand and agree that:

(1) You will receive order information, promotional activities, and other content sent by email, text message, phone, or other means to users and recipients registered or shopping on this website.

(2) To assist administrative and judicial organs in executing their duties within the scope of the law, hanforao.com has the right to provide the relevant information stored by you while using this website to the above-mentioned administrative and judicial organs, including but not limited to your registration information and use of relevant information for evidence preservation, including but not limited to notarization and witnessing.

(3) hanforao.com guarantees your right to be informed and choose in the installation or use process. In the process of using our services, we may need to ask for your permission to use functions related to your device, including but not limited to collecting location information, accessing contacts, using the camera, and enabling recording.

(4) hanforao.com has the right to decide, based on the actual situation and within the legal scope, the maximum storage period of data for individual users in the website and services, the storage period of user logs, and the data storage space allocated on the server.

  1. You understand and agree that, in order to facilitate the use of relevant services on this website, this website will store the necessary information you provide during use, including but not limited to your real name, gender, date of birth, shipping address, contact information, contacts, photo albums, calendars, location information, etc. Except for situations stipulated by laws and regulations, hanforao.com will not disclose your personal information to third parties without your permission. hanforao.com uses professional encryption storage and transmission methods to protect user personal information.
  2. You understand and acknowledge that you need to provide true identity information of yourself in the process of registering an account or using this website, and hanforao.com will conduct mobile phone number-based real identity information authentication according to relevant national laws and regulations. If the information you provide is untrue or incomplete, you will be unable to use this website or be restricted during the use process, and you shall bear any adverse consequences arising from this.
  3. When you use a specific service on this website, there may be separate agreements or relevant business rules (hereinafter collectively referred to as “separate agreements”) that you need to read and agree to before using the service. By using the aforementioned specific service, you are deemed to have read and agreed to the relevant separate agreement.

III. Service notice

  1. This website uses its developed operating system to provide users with services such as purchasing goods through the international internet. To use this website, you must:

(1) Provide your own internet access equipment, including personal mobile phones, tablets, modems, routers, etc.;

(2) Bear the telephone charges, network charges, and other fees related to personal internet access;

(3) Choose software versions that match the terminal device, including but not limited to iOS, Android, Windows, and other application versions published by hanforao.com.

  1. Due to the importance of the network services provided by this website, you acknowledge and agree that:

(1) You will provide true, accurate, complete, and legally valid registration information and update it in a timely manner if there are any changes;

(2) If the registration information you provide is illegal, untrue, inaccurate, or incomplete, you shall take the corresponding responsibility and consequences arising therefrom. hanforao.com reserves the right to terminate your use of all services provided by this website.

IV. Orders

  1. When using this website to place an order, you must have the legal capacity and conduct capacity to purchase related products. If you are under 18 years old, you must register and use this website under the supervision of a custodian. By placing an order, you are deemed to meet the above conditions and are responsible for the truthfulness of all information provided in the order.
  2. When placing an order, please carefully confirm the name, price, quantity, model, specifications, size, contact address, phone number, and recipient of the purchased product. If the recipient is different from you, the recipient’s actions and statements are deemed to be your actions and statements, and you shall bear joint and several liability for the legal consequences of the recipient’s actions and statements.
  3. You understand and agree that the product and price information displayed by sellers on this website are only invitations to offer. When you place an order, you need to fill in the quantity, price, payment method, recipient, contact information, delivery address (place of performance), and method of performance for the goods you want to purchase. The order information generated by the system is data generated by computer information systems based on the content you filled in and is only a contractual offer you make to the seller. When the seller receives your order information, a contractual relationship is only established between you and the seller regarding the goods that the seller actually directly sends to you from the warehouse (marked by the goods leaving the warehouse). If you order multiple goods in one order, and the seller only sends you part of the goods, a contractual relationship is only established between you and the seller regarding the goods that have actually been sent directly to you from the order. Only when the seller actually directly sends the other goods you ordered in the order to you is a contractual relationship established between you and the seller regarding the other goods in the order that have actually been directly sent to you. For digital goods such as e-books, digital music, and online phone recharge, the contract is established after you place the order and pay the purchase price. When consumers place orders and pay for daily consumption needs, a contractual relationship is established after the payment is made.
  4. Despite the seller’s best efforts, hanforao.com cannot avoid goods being out of stock, prices being marked incorrectly, or other difficulties that may arise due to market changes and uncontrollable factors through reasonable commercial efforts. If the purchased goods are out of stock or the price is marked incorrectly, you have the right to cancel the order, and the seller has the right to cancel the order. If you have already paid, you will be refunded.

V. Delivery

  1. The goods you purchase on this website will be delivered to the delivery address you specify on the website. The delivery time listed in the order information is a reference time. The calculation of the reference time is based on inventory status, the normal processing process and delivery time, and the delivery location. You should fill in your delivery information such as your delivery address, contact person, and contact information accurately. You understand and confirm that the goods you purchase should only be received by the contact person you specify after identity verification. If you change the contact person or relevant shipping information, any resulting loss will be borne by you.
  2. This website will not be liable for delays in delivery or delivery failure due to the following reasons:

(1) Customers providing incorrect information and incomplete addresses.

(2) No one is present to sign or refuse delivery, causing the cost and consequences of repeated delivery.

(3) Force majeure, including natural disasters, severe weather, government and judicial actions, decisions, or orders, accidents such as traffic accidents, strikes, changes in policy regulations, terrorist events, robbery, theft, and other violent crimes, sudden wars, etc.

  1. The goods you purchase on this website are delivered by a third-party delivery company (including EMS, DHL, etc., collectively referred to as the “delivery company”) for your order delivery. The signing time recorded by the system or document is the delivery time. If you purchase goods through online transmission methods, the time sent by the seller’s specified system will be the delivery time. If you purchase services, the time specified in the generated electronic or physical voucher will be the delivery time.

VI. Ownership and Intellectual Property Rights

  1. Once you accept this Agreement, you grant hanforao.com and its affiliates an irrevocable, exclusive, worldwide license to use your copyrights (including but not limited to reproduction, distribution, lease, exhibition, performance, screenings, broadcasting, online communication, cinematography, adaptation, translation, compilation, and other licensed rights), portrait rights, user ID names, and all other related legal rights and interests for the protection period. hanforao.com, as a legal entity, has the right to take legal actions and litigation against any third-party copyright infringement on behalf of the copyright holder. You agree that hanforao.com and its affiliates have the right to store, use, copy, modify, edit, publish, display, translate, distribute, promote, publish, and include your information content in other works in any form, media, or technology currently or later developed.
  2. You agree to ensure that any information content you provide, upload, create, or post on this website, including but not limited to customer reviews, customer consultations, and various topic articles, does not infringe on any third-party portrait, privacy, intellectual property, or other legal rights and interests. Otherwise, hanforao.com has the right to take measures, including but not limited to deletion or link interruption.
  3. This Agreement constitutes a written agreement for property rights, such as copyright and intellectual property rights, according to the Copyright Act of the Federation of Malaysia and relevant laws and regulations, and its effectiveness applies to any works protected by the Copyright Act that you publish on this website, whether before or after the implementation of this Agreement.
  4. The information and materials published on this website (such as text, graphics, logos, button icons, images, audio files, digital downloads, data editing, and software) are the property of hanforao.com or its content suppliers and are protected by the Copyright Act of the Federation of Malaysia and international copyright laws. The compilation of all the content on this website is the exclusive property of hanforao.com and is protected by the Copyright Act of the Federation of Malaysia and international copyright laws. All software on this website is the property of hanforao.com, its affiliates, or its software suppliers and is protected by the Copyright Act of the Federation of Malaysia and international copyright laws.
  5. You agree and fully understand the terms of this Agreement and undertake not to publish or authorize any third party to use, in any form, any information that has been published on this website (including but not limited to using them on various websites and media).
  6. Except as required by law, no individual or entity may illegally reproduce, reprint, quote, link, crawl, or use the information content of this website in any way without hanforao.com‘s explicit written consent. Otherwise, hanforao.com has the right to pursue legal liabilities.

VII. User Behavior Standard

  1. You agree to strictly abide by the provisions of laws, regulations, and rules and undertake the following obligations:

(1) Do not produce, transmit or publish the following illegal information and materials: opposing the basic principles established by the Constitution, inciting resistance, damaging the implementation of the Constitution, laws, and regulations, endangering national security, leaking state secrets, subverting state power, undermining national unity, inciting the overthrow of the socialist system, impairing national honor and interests, distorting, vilifying, desecrating, and denying the deeds and spirits of heroes and martyrs, and infringing the name, portrait, reputation, and honor of heroes and martyrs; Publicizing or inciting the commission of terrorism, extremism and associated activities, inciting hatred or discrimination among ethnic groups, undermining national religious policies, publicizing cults and feudal superstitions, disseminating rumors, disrupting economic and social orders, disseminating obscene, pornographic, violent, or criminal information, insulting or defaming others, harming their reputation, privacy, or other legitimate rights and interests, and other contents prohibited by the law and regulations.

(2) Prevent and resist the production, duplication, and publication of the following improper information materials: Titles that seriously exaggerate and publish content that is seriously inconsistent with the title; Inappropriate remarks on natural disasters, major accidents, and other disasters; Incite discrimination against a group or region, promote vulgar and popular content, violate social public behavior, violate the legitimate rights and interests of minors and other contents that have a negative impact on the network ecology.

  1. This Agreement is formulated in accordance with relevant laws and regulations of the country. You also agree to strictly abide by the following obligations:

(1) When transmitting data and information from Malaysia to overseas, it must comply with relevant Malaysian laws and regulations;

(2) Do not use this website to engage in money laundering, stealing trade secrets, or stealing personal information;

(3) Do not interfere with the normal operation of this website or invade this website and the national computer information system;

(4) Do not transmit or publish any illegal or criminal, harassing, insulting, threatening, harmful, vulgar, uncivilized information materials;

(5) Do not incite others to engage in illegal activities that violate the agreements or rules of this Agreement and the Platform;

(6) Do not use the account registered on this website for profitable business activities;

(7) Do not publish any content that infringes on others’ personal information, copyright, trademark, or other intellectual property or legitimate rights and interests.

  1. You shall bear legal responsibility for your own online statements and behavior, and if you spread and disseminate anti-state, pornographic, or other information that violates the law on this website, the system records of this website may serve as evidence of your violation of the law.

VIII. Legal Jurisdiction and Other Matters

  1. The establishment, execution, interpretation, and dispute resolution of this Agreement are all subject to the jurisdiction of Malaysian law. If there is any dispute over the content or implementation of this Agreement, the parties shall try their best to resolve it through friendly consultation.
  2. Other rights not expressly authorized in this Agreement are still reserved by hanforao.com, and you must obtain hanforao.com‘s written permission to exercise these rights. If hanforao.com does not exercise any of the aforementioned rights, it does not constitute a waiver of that right.
  3. If any provision of this Agreement is deemed invalid, illegal, or unenforceable for any reason, it shall be deemed to be separable and shall not affect the validity and enforceability of any other provision.

IX. Website Usage Standards

  1. Regarding the acquisition and update of mobile client software:

(1) You can directly obtain the hanforao.com mobile client software from the hanforao.com website or from third parties authorized by hanforao.com. If you obtain software or installation programs with the same name as the hanforao.com mobile client software from unauthorised third parties, hanforao.com cannot guarantee that the software can be used normally, and shall not be responsible for any losses caused by this;

(2) hanforao.com will continually strive to improve user experiences and enhance its service content. Consequently, hanforao.com will continuously develop new services and provide you with software updates from time to time. After a new version is released, the previous versions of the software may be non-functional and hanforao.com does not guarantee the continued availability of the old version’s software or the corresponding customer service. Therefore, please check and download the latest version at any time.

  1. Unless permitted by law or with hanforao.com‘s written permission, you may not engage in the following acts while using this website:

(1) Delete copyright information on this website and its copies;

(2) Conduct reverse engineering, reverse assembly, reverse compilation, or attempt to discover the source code of this website in any other way;

(3) Interfere with this website and its components, modules, and data through yourself or an authorized third-party software.

(4) Use, rent, lend, copy, modify, link, reproduce, compile, publish or create any derivative works, including but not limited to any content on this website that is protected by hanforao.com’s ownership of intellectual property rights, such as copyrights or trademarks;

(5) Reproduce, modify, add, delete, link, run, or create any derivative works of the data uploaded to the terminal memory during the operation of the website and the interactions between the client and server during the operation of the website, as well as system data necessary for running the website, in any form or manner, including but not limited to accessing websites and related systems using plugins, extensions or unauthorized third-party tools and services;

(6) Log in to or use the website and services through unauthorized third-party software, plugins, extensions, or systems, or create, publish, or disseminate the above tools for such purposes, regardless of whether these actions are for commercial purposes;

(7) Use the website and its services in any way that violates this Agreement or results in any untoward impact on hanforao.com or any third party.

X. Breach of Contract Liability

  1. If hanforao.com discovers any violations or malicious activities that violate the provisions of this Agreement or receives any reports or complaints from third parties, hanforao.com has the right to delete, shield, and punish the offending account based on reasonable judgment without any prior notification. hanforao.com also reserves the right to announce the results of any such enforcement.
  2. hanforao.com has the right to adopt appropriate legal measures based on its reasonable judgment against any violation of relevant laws, regulations, or this Agreement, and save relevant information and report it to relevant departments according to laws and regulations. You should independently bear any legal liability arising from these actions and any damages to hanforao.com.
  3. You understand and agree that if you violate the provisions of this Agreement or related service terms and cause any third-party claims, demands, or losses, you shall bear independent responsibilities; You shall also compensate hanforao.com for any losses suffered as a result of your actions.
  4. Unless there is a clear written statement to the contrary, hanforao.com does not make any express or implied statements or guarantees (except as otherwise provided by Malaysian federal law) with respect to the operation of this website and its information, content, materials, products (including software).